We answer your customers' order, shipping and return questions each month and send you a report on ticket volume and resolution times.
- Handling of order and shipping tickets
- Returns handling and shipment follow-up
- Replies written to your policies and tone
- Escalation of unusual cases to you
$2,199/mo
$2,500US avg.
12% less
Details
Delivery: Monthly, ongoing
Trained agents answer your website chat during business hours, using reply templates we build with you, with a monthly report.
- Live chat coverage during business hours
- Reply templates built from your policies and products
- Handover notes for chats that need your team
- Monthly report
$1,799/mo
$2,000US avg.
10% less
Details
Delivery: Ongoing, billed monthly
Customer replies in the language your customers write in, drafted with AI help and checked by a person, across email, chat and social.
- Multilingual coverage during business hours
- AI-drafted replies reviewed by a person
- Replies in your brand voice and policies
- Email, chat and social channels
$2,499
$2,800US avg.
11% less
per month
Details
Delivery: Ongoing, billed monthly
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