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E-commerce Order & Returns Support
We handle your customer tickets about orders, shipping status and returns, following the policies you give us. We also follow up on shipments and returns so cases get closed instead of left open. Each month you receive a report showing how many tickets came in and how quickly they were resolved. You keep your store running while customers get timely, consistent answers.
Who it is for: Online stores that are losing time to repeat order and return questions.
What's included
- ✓Handling of order and shipping tickets
- ✓Returns handling and shipment follow-up
- ✓Replies written to your policies and tone
- ✓Escalation of unusual cases to you
- ✓Monthly volume and resolution-time report
What you receive
- →Handled tickets in your help desk or inbox
- →Monthly report: ticket volume and resolution time
- →Follow-up notes on returns and shipments
Not included
- ·Refunds or payments issued without your approval
- ·Phone support
- ·Marketing or sales conversations
About this service
Which tools do you work in?
We work in your existing help desk or shared inbox. Tell us what you use and we confirm during setup.
What happens with cases you cannot resolve?
We escalate them to you with the details so you can decide quickly.
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Describe the job and get a written quote within one business day.