Refund Policy

KWS App purchases (through Paddle)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. You can ask for a full refund within 14 days of any purchase — for any reason, no questions asked.

This covers subscriptions (the first payment and every renewal), one-time project licenses, design file packs and AI credit packs.

Subscriptions

Cancel any time; you keep access until the end of the paid period. If you ask within 14 days of a payment, that payment is refunded in full.

AI credits

AI credit packs are refunded in full within 14 days of purchase.

Design file packs and project licenses

File packs and project licenses are refunded in full within 14 days of purchase. After a refund, the license to use the files ends.

How to ask for a refund

Go to paddle.net, find your order with the email you used at checkout, and choose "Request refund" — or reply to your Paddle receipt email, or write to us at the address below. Refunds go back to the original payment method, usually within 5–10 business days.

Services (not sold through Paddle)

Design, engineering and other services are invoiced by us directly. If we have not started the work, you get a full refund. Once work has started, completed milestones are not refundable, but unused prepaid amounts are refunded. If we fail to deliver what was agreed and cannot fix it, you get your money back for the undelivered part.