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Customer Segmentation (RFM / Cohort)
RFM analysis ranks customers by recency, frequency and monetary value, and cohort tables show how groups behave over time. We define the segments, assign each of your customers to one, build the cohort tables and give you queries to refresh the results. Two revision rounds are included.
Who it is for: Businesses with growing data volumes that want decisions backed by numbers.
What's included
- ✓RFM segmentation
- ✓Cohort analysis
- ✓Customer-to-segment mapping
- ✓Refresh queries
- ✓Two revision rounds
What you receive
- →Segment definitions
- →Customer-to-segment mapping
- →Cohort tables
- →Refresh queries
Not included
- ·Running marketing campaigns to the segments
- ·Ongoing analysis after delivery
- ·Data collection
About this service
What data is needed?
Customer order history with dates and amounts.
Can I update it later?
Yes. The refresh queries let you re-run the segments.
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